About Us
At Turtle Peak, we are on a mission to turn customer service from an afterthought into a formidable part of your business and sales strategy. We don’t just take customer calls off your hands, we make tangible contributions to the success and longevity of your business.
Founded in 2016 Turtle Peak provided business support and telephone answering services for our customers. In January of 2017, Turtle Peak began offering its services to nutraceutical clients for whom we generated mid-six figures of additional revenue per month for them. Through our unscripted approach, we’ve helped to consistently maintain chargeback and refund rates that are 50% below the industry norm for CPG companies. In 2018, the company expanded to a comprehensive BPO model offering telephony, chat, social media email, as well as front and back-office support services.
Since then, the results we’ve achieved for our clients has driven our growth. We’ve grown quickly and now provide a broader spectrum of high-quality customer service and BPO solutions to clients in a variety of industries. You’ll notice the Turtle Peak difference from the very first day you work with us. Our services are delivered 100% from the United States. We only hire enthusiastic employees who genuinely care about helping others. We foster a family-like culture, and our company is filled with employees who LOVE their job and LOVE talking to your customers. That passion shines through in how we represent, protect, and promote your products and services.
Vision
Mission
Values
Our Core Values
People First
Own the Experience
Empowered to Excel
Stay Informed, Stay Engaged
Be Real, Be Reliable
Our Core Values
Value Every Customer Interaction
Embrace Change and Innovation
Think Outside The Box
Be A Customer Advocate
Communication Is Key
Empower Our People
Own Your Role
“FINE” Is Never Okay
Compliance Is Key
Dream Big
Leadership
Nelmaris Rivera
With Turtle Peak since November 2015
I keep the chaos in check and the strategy in motion. From streamlining operations to scaling the business, I’m the behind-the-scenes powerhouse making sure leadership stays focused and teams stay aligned. I run point on special projects, drive cross-functional initiatives, and turn big ideas into executable plans — all while keeping the vibe high (think Brooklyn grit and a Mariah Carey soundtrack). If it needs doing, I’m already on it. “Strategy without execution is just a playlist… and I’ve got both.”
Beebee
With Turtle Peak since November 2015
As one of the originals, I’ve been keeping the books balanced and the budgets in line since day one. Think of me as the company’s financial GPS keeping us on track, even when things get a little wild. I can spot a missing penny from a mile away… and it will bother me all day.
Remember
“Behind every successful business is a woman who triple-checked the numbers.”
Maria Perez
With Turtle Peak since October 2022
With a little pep talk and a matcha latte, I make sure things keep running behind the scenes. My love for ballet inspires me to remain graceful and balanced, on and off the clock. When I’m not working, you’ll probably find me spoiling my nieces & nephew or yelling at the TV during a Braves game. I try to live by Bell Hooks’ words: “Honesty without empathy is cruelty,” because real connection starts with kindness.
Anthony Todd
With Turtle Peak since 2016
I’ve been with the company since day one back in 2016, and it’s been a wild, rewarding ride helping build it from the ground up. As Chief Operations Officer, I dive deep into numbers, optimize operations, and craft strategies that drive our sales success—math has always been my thing, so it’s a natural fit. When I’m not immersed in data or fine-tuning our workflows, you’ll probably find me curled up with a good book (my bookshelf might need its own zip code at this point).
Favorite Quote
“Nothing will work unless you do.” - Dr. Maya Angelou
Alfred McDaniel
With Turtle Peak since March 2019
Driven by focus and steady under pressure, I turn moving parts into purposeful momentum. My leadership journey started in a kitchen — where timing, teamwork, and a dash of spice made all the difference.
Fun Fact
I lead like I cook — fast, focused, and with flavor.
Favorite Quote
“People waste their time pondering whether a glass is half empty or half full. Me, I just drink whatever’s in the glass.” – Sophia Petrillo
Edwin Pena
With Turtle Peak since June 2019
With Turtle Peak since Part of the crew since day one (almost), I keep things grounded — even though I technically own two stars in the solar system. Thanks, friends with questionable gift-giving skills.
Fun Fact
I’m literally out of this world.
Favorite Quote
“Be where your feet are. Everything else can wait.”
Scott Thibeau
With Turtle Peak since February 2019
I specialize in building strong client relationships and identifying growth opportunities that align with business goals. I keep things grounded — even though I technically own two stars in the solar system. Thanks to my friends with questionable gift-giving skills.
Fun Fact
I’ve learned that the best way to motivate a team is to trust them, and maybe throw in a few donuts.
Favorite Quote
“If you can’t explain it simply, you don’t understand it well enough.” – Albert Einstein
Kimberly Pena
With Turtle Peak since April 2020
Fueled by caffeine and curiosity, I turn chaos into checklists — usually before lunch. I’m the go-to for getting things done and finding a fix when others see a wall.
Fun Fact
I thought al dente was a fancy pasta shape
Favorite Quote
“I have not failed. I’ve just found 10,000 ways that won’t work.” – Thomas Edison
Xiomara Laroya
With Turtle Peak since July 2023
Fueled by faith, focus, and storytime snuggles — I balance work with play (especially with my favorite little human). Whether it’s books or business, I’m all in.
Fun Fact
Reading and playing with my tiny human is my ultimate recharge.
Favorite Quote
“I can do all things through Christ who strengthens me.” – Philippians 4:13
