History
At Turtle Peak, we are on a mission to turn customer service from an afterthought into a formidable part of your business and sales strategy. We don’t just take customer calls off your hands, we make tangible contributions to the success and longevity of your business.
Founded in 2016 Turtle Peak provided business support and telephone answering services for our customers. In January of 2017, Turtle Peak began offering its services to nutraceutical clients for whom we generated mid-six figures of additional revenue per month for them. Through our unscripted approach, we’ve helped to consistently maintain chargeback and refund rates that are 50% below the industry norm for CPG companies. In 2018, the company expanded to a comprehensive BPO model offering telephony, chat, social media email, as well as front and back-office support services.
Since then, the results we’ve achieved for our clients has driven our growth. We’ve grown quickly and now provide a broader spectrum of high-quality customer service and BPO solutions to clients in a variety of industries. You’ll notice the Turtle Peak difference from the very first day you work with us. Our services are delivered 100% from the United States. We only hire enthusiastic employees who genuinely care about helping others. We foster a family-like culture, and our company is filled with employees who LOVE their job and LOVE talking to your customers. That passion shines through in how we represent, protect, and promote your products and services.
Vision
Turtle Peak was focused on the Vision to build a legacy of excellence one call at a time. We have made several strategic decisions to ensure the best quality service that is key to every client’s brand and helps ensure that projects exceed client expectations.
Mission
Over the years, Turtle Peak has been driven by a Mission to maximize every customer experience through unmatched service and through genuine interactions. We have a firm commitment to staying true to our roots and maintaining a fun and active culture. This approach has and will continue to be the catalyst for turning customer service into a profit center for current and future clients across the globe.
Values
Turtle Peak’s strong adherence to its Values, passion to consistently serve its clients, and focus on the smallest details of their organizations has proven successful by leveraging the talented workforce in our local community to serve our customers by using best-in-class technologies.
Our Core Values
Value Every
Customer Interaction
Embrace Change
and Innovation
Think Outside
The Box
Be A Customer
Advocate
Communication
Is Key
Empower Our
People
Own Your
Role
“FINE” Is Never
Okay
Compliance Is
Key
Dream Big
Leadership
Mark Nagle
About
With years of leadership in call centers, finance, hospitality, real estate and venture capital, Mark focuses on synergy and communication throughout each level of the organization. Every win is a team effort.
Hobbies
Travel, Sports, Hiking and Waterskiing.
Favorite Quote
“Whether you think that you can, or that you can’t, you are usually right.”
Henry Ford
Thom Mead
About
Thom bring more than 25 years of experience in Contact Centers and Outsourcing across more than a dozen industries. He brings deep expertise in Business Strategy, Marketing, Sales, Operations and Turnarounds.
Hobbies
Golf, Travel, Real Estate Investing
Favorite Quote
❝ I heard what you said. Now, tell me how we CAN do it!”
BGEN James E. Sniffen, USMC
Anthony Todd
About
Extremely driven to excel at any task that is given. Anthony believes that you should always do your best, and then find a way to do it better.
Hobbies
Reading, Sports, Enjoying Life
Favorite Quote
“Perfection is not attainable, but if we chase perfection we can catch excellence.”
Vince Lombardi
Nelmaris Rivera
About
Mari is an experienced professional with a proven track record in customer service management and leading HR professionals. Prides herself on maintaining a favorable working relationship with all other company employees to foster aid, promote a cooperative and harmonious working climate.
Hobbies
Party Planning and crafting.
Favorite Quote
“Where there is no struggle, there is no strength.”
Oprah Winfrey
Samantha Russell
About
Samantha is a very passionate person. She will go above and beyond to help others succeed.
Hobbies
Hiking, camping, and enjoying nature.
Favorite Quote
Should you shield the canyons from the windstorms you would never see the true beauty of their carvings.
Elisabeth Kubler-Ross
Alfred McDaniel
About
Alfred is from Seattle Washington and moved to Southern California, now residing in Las Vegas, and is a proven team player with a successful record leading at Turtle Peak.
Hobbies
Cooking, gardening and being outdoors at the beach or hiking.
Favorite Quote
You will face many defeats in life, but never let yourself be defeated.
Maya Angelou
Certifications
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