We have trusted Turtle Peak for our customer service for over 5 years--that alone indicates our confidence in their team. The agents do an excellent job representing our brands and the outbound sales team produces thousands in additional revenue each month that we were unable to capture online.
But what sets them apart is their ability to customize service as we have made changes to our business. The leadership team proactively communicates with us to identify opportunities to increase customer satisfaction. They continue to improve customer service so our team can concentrate on growing the business and increasing our customer base.
It is a true partnership we've built over the years that continues to evolve. We look forward to many more years as business partners.
Steve M.CEO/CFO E-Commerce Supplement Company
Bringing in sales is hard enough. That’s why I love to outsource all my customer service needs to Turtle Peak! It allows me and my team to focus on growing the business, while TP’s incredible staff takes care of our customers. I actually look forward to paying my invoices, because their outbound sales team generates so much extra revenue for us! It’s basically free money for everyone. If you’re in e-commerce, and you need a trusted partner to handle refunds, chargebacks, and sales calls — look no further than TP.The best part is their outbound sales team has produced so much additional revenue and more repeat customers that customer service for us has become a profit center! We make more money by providing great service. WIN WIN. If you are in E-commerce, the best thing you could do is go with TP!"
Austin DPresident - CEO Supplement Company
"We've trusted Turtle Peak for over 5 years. Just listening to calls, you can tell their agents actually care about the customer's satisfaction. Our customers feel it too, and that's why their lifetime value has increased since we switched over. Because of that care, refund rates and chargebacks are lower than we would expect which is great for our merchant accounts.
The best part is their outbound sales team has produced so much additional revenue and more repeat customers that customer service for us has become a profit center! We make more money by providing great service. WIN WIN. If you are in E-commerce, the best thing you could do is go with TP!"
Dane A.Operations Manager - E-Commerce Industry
Turtle Peak has played a critical role in keeping my business's chargebacks and refunds lower than ever. On top of that I can actually sleep peacefully knowing my customers are well taken care of, and not being bound by scripts and processes that take away from my brand delivering on our promise of a seamless customer experience.
Turtle peak has not only helped us create a positive customer experience, but also acts as a revenue driver for our business. There have been many occasions when Turtle Peak reaches out to one of our customer and facilitates additional sales or salvages an order gone wrong. We know we, and our customers, are in good hands when using Turtle Peak.
I was introduced to Turtle Peak somewhat by accident, but what a great outcome! Within 30 days Turtle Peak had turned customer service from a cost center to a profit center and the crazy thing is they were only handling our inbound volume. We quickly brought our outbound call volume over to the Turtle Peak team as well and we're now seeing solid monthly profits from customer service team. I truly believe that your customers can tell if an agent is smiling on the other end of the line and Steve has built an incredible culture of happy smiling agents who love what they do. Over time Turtle Peak has become an integral part of our team and our culture and it's great to have such a solid partner in the customer service space. I highly recommend Steve and the Turtle Peak team to anyone who is looking to ensure that your customers receive the best service while also ensuring that your customer service team is contributing to your bottom line.
Steve and the team at Turtle Peak have been great to work with. They've held my hand every step of the way in getting setup for their customer support service, which I have been more than pleased with. In fact, their service is beyond exceptional (something I measure in happy customer feedback scores and low charge back ratios with my merchant accounts). Thanks for being awesome Turtle Peak!