History

At Turtle Peak, we are on a mission to turn customer service from an afterthought into a formidable part of your business and sales strategy. We don’t just take customer calls off your hands, we make tangible contributions to the success and longevity of your business.

Founded in 2016 Turtle Peak provided business support and telephone answering services for our customers.  In January of 2017, Turtle Peak began offering its services to nutraceutical clients for whom we generated mid-six figures of additional revenue per month for them. Through our unscripted approach, we’ve helped to consistently maintain chargeback and refund rates that are 50% below the industry norm for CPG companies.  In 2018, the company expanded to a comprehensive BPO model offering telephony, chat, social media email, as well as front and back-office support services.

Since then, the results we’ve achieved for our clients has driven our growth.   We’ve grown quickly and now provide a broader spectrum of high-quality customer service and BPO solutions to clients in a variety of industries.  You’ll notice the Turtle Peak difference from the very first day you work with us.  Our services are delivered 100% from the United States.   We only hire enthusiastic employees who genuinely care about helping others.  We foster a family-like culture, and our company is filled with employees who LOVE their job and LOVE talking to your customers. That passion shines through in how we represent, protect, and promote your products and services.

Vision

Turtle Peak was focused on the Vision to build a legacy of excellence one call at a time. We have made several strategic decisions to ensure the best quality service that is key to every client’s brand and helps ensure that projects exceed client expectations.

Mission

Over the years, Turtle Peak has been driven by a Mission to maximize every customer experience through unmatched service and through genuine interactions. We have a firm commitment to staying true to our roots and maintaining a fun and active culture. This approach has and will continue to be the catalyst for turning customer service into a profit center for current and future clients across the globe.

Values

Turtle Peak’s strong adherence to its Values, passion to consistently serve its clients, and focus on the smallest details of their organizations has proven successful by leveraging the talented workforce in our local community to serve our customers by using best-in-class technologies. 

Our Core Values

Value Every
Customer Interaction

Embrace Change
and Innovation

Think Outside
The Box

Be A Customer
Advocate

Communication
Is Key

Empower Our
People

Own Your
Role

“FINE” Is Never
Okay

Compliance Is
Key


Dream Big

Leadership

Mark Nagle

Mark Nagle

Chief Operating Officer

About

With years of leadership in call centers, finance, hospitality, real estate and venture capital, Mark focuses on synergy and communication throughout each level of the organization. Every win is a team effort.

Hobbies

Travel, Sports, Hiking and Waterskiing.

Favorite Quote

“Whether you think that you can, or that you can’t, you are usually right.”

Henry Ford

Thom Image (300 × 300px)

Thom Mead

Vice President - Business Development

About

Thom bring more than 25 years of experience in Contact Centers and Outsourcing across more than a dozen industries.  He brings deep expertise in Business Strategy, Marketing, Sales, Operations and Turnarounds.

Hobbies

Golf, Travel, Real Estate Investing

Favorite Quote

❝ I heard what you said.  Now, tell me how we CAN do it!”

BGEN James E. Sniffen, USMC

Anthony Todd​

Anthony Todd

Vice President Operations

About

Extremely driven to excel at any task that is given. Anthony believes that you should always do your best, and then find a way to do it better.

Hobbies

Reading, Sports, Enjoying Life

Favorite Quote

“Perfection is not attainable, but if we chase perfection we can catch excellence.”

Vince Lombardi

Nelmaris Rivera

Nelmaris Rivera

Vice President Human Resources

About

Mari is an experienced professional with a proven track record in customer service management and leading HR professionals. Prides herself on maintaining a favorable working relationship with all other company employees to foster aid, promote a cooperative and harmonious working climate.

Hobbies

Party Planning and crafting.

Favorite Quote

“Where there is no struggle, there is no strength.” 

Oprah Winfrey

Samantha Russell

Business Intelligence Manager

About

Samantha is a very passionate person. She will go above and beyond to help others succeed.

Hobbies

Hiking, camping, and enjoying nature.

Favorite Quote

Should you shield the canyons from the windstorms you would never see the true beauty of their carvings.

Elisabeth Kubler-Ross

Alfred McDaniel

Alfred McDaniel

Inbound Operations Manager

About

Alfred is from Seattle Washington and moved to Southern California, now residing in Las Vegas, and is a proven team player with a successful record leading at Turtle Peak.

Hobbies

Cooking, gardening and being outdoors at the beach or hiking.

Favorite Quote

You will face many defeats in life, but never let yourself be defeated.

Maya Angelou

Certifications

Referral Program​

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Let Turtle Peak help cover your car payment, mortgage payment, or even fund your early retirement!
Contact us today to learn how to build a long-term stream of substantial passive income.

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