Sales Recovery
Situation
Solution
The Turtle Peak Sales Recovery Team was engaged to rescue abandoned carts and card declines.
Utilizing our targeted hiring profile to identify potential candidates that could meet the high standard for a
Sales Recovery Agent, we started with a 5-person pilot. This enabled us to refine our approach to mirror
the culture of the client company and become deeply immersed in the attributes of the products offered.
Once processes were running smoothly and effectively, we began to scale the team to meet the demand.
As the months progress, we continue to refine our approach, which saw a doubling of daily sales from
month six through month twelve
Results
During the first six months, the Turtle Peak Sales Recovery team averaged $300K – $500K in additional
sales, per month, for the client. Additionally, when the Turtle Peak Sales Recovery Team was engaged,
they were able to increase the AOV to $205, an increase of more than 20% over the AOV of an
unassisted online transaction
The client opted to transition ad buys to a different product and stopped running ads for the supplement
supported by Turtle Peak, essentially ending all online sales for the product as of November 1, 2021.
Consequently, online orders dropped significantly to less than $1,000/month in new online sales (sales
only coming from repeat customers returning to the site to reorder)
