CLIMBING THE PEAK: CUSTOMER SERVICE
INSIGHTS FOR YOUR BUSINESS

OUR LATEST THOUGHTS

16 TH SEP 2019 When healthcare practices get negative press or reviews, they typically see their number of patient visits decrease by 30%. Fortunately, reputation management companies are here to help you when you need it

4 TH OCT 2019 The average attrition rate of health clubs and fitness studios is over 28%. It might not seem like a lot, but it means that you could be losing over a quarter of

18 TH OCT 2019 Are you looking for things that are holding your business back from providing the best customer service? Sixty-two percent of people report that they have contacted customer service at least once in

1 ST NOV 2019 Are you looking for ways to improve your company’s customer service? Earning a new customer’s business costs seven times more than maintaining an existing customer. One way to keep your customers (and continue

29 TH NOV 2019 86% of customers decide to stop doing business with a company because of a negative customer service experience. The companies with the best customer service know and understand this. You can learn from

15 TH NOV2019 Have you ever had to deal with Comcast’s customer service agents? If not, then you’re one of the lucky few. Comcast is notorious for bad customer service. That’s the last thing you