CLIMBING THE PEAK: CUSTOMER SERVICE
INSIGHTS FOR YOUR BUSINESS

OUR LATEST THOUGHTS

9 TH FEB 2019 Call centers are notorious for their high turnover rates, unhappy staff, and lack of a company culture that celebrates individuals within that space. But, we believe that a positive culture can

6 TH MAR 2019 Keeping your agents engaged and motivated is an important factor in success. Gamification can provide just what you need to motivate excellence. Traditional motivational efforts such as sales competitions can motivate and

20 TH MAR 2019 As the old customer service adage says, “the customer is always right.” But when you get wrapped up in other aspects of your business, it can be easy to lose sight

18 TH APR 2019 Research shows that 92% of consumers will stop doing business with a company after three poor customer service experiences. Of those, 26% will abandon your brand after one bad experience. When it comes

2 ND MAY 2019 Having a surge of new customers and increased interest in your business is great, right? Outsourcing customer service in healthcare is never about cutting corners. In fact, it’s the opposite. The

16 TH MAY 2019 Trying to improve patient retention? Looking for ways to provide great healthcare customer service? If you run a healthcare organization or medical office, it’s important that you retain your existing patient