CLIMBING THE PEAK: CUSTOMER SERVICE
INSIGHTS FOR YOUR BUSINESS

OUR LATEST THOUGHTS

21 ST DEC 2017 Consumers are pickier than ever. Since they are inundated with choices on the internet, attracting them to your business and earning their loyalty is increasingly difficult. Being pretty good just isn’t

2 ND JAN 2018 Good customer service is a very important part of your business. It’s easier to keep current customers coming back than having to find new ones. In fact, a loyal customer is

16 TH JAN 2018 Every business must balance customer service and sales. But what if they could be one and the same? Good customer service helps your business stand out. It also helps build customer

26 TH JAN 2018 Excellent customer service is the backbone of any effective company. It doesn’t matter how great a product is, customers are going to need support. It’s important to provide an experience that encourages

13 TH JAN 2019 About 70% of buying experiences depends on how customers feel they are being treated. Based on that statistic, customer service is a crucial element for success in your business. Customers develop brand loyalty

27 TH JAN 2019 In today’s world, email is one of the leading forms of communication. Did you know that over 73% of millennials prefer to use email when dealing with companies? That’s huge, and ungenuine email interactions